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Returns/Cancellation Policy Returns/Cancellation Policy

Returns/Cancellation Policy Returns/Cancellation Policy

Every product sold at craftter.com is covered under our 15-Day Replacement Guarantee. Notify us about damages or defects within 15 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.

In order to replace a defective product or to return the product that you did not like, contact via email at sachin@craftter.com or call us on +91 99290 94333, within 15 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.

If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct.

How do I return a purchased item? What is the procedure to return a product to Craftter?

  • Complete the shipment return form that comes with your order.
  • Please include the original contents any additional material sent with the shipment and ensure that the packet is properly sealed.
  • In case of product being damaged in-transit, please contact at +91 99290 94333 before sending the shipment back to us.
  • Pack The Product With The Original Invoice/Bill
  • Fill Return Form & Put On Box As Address Label
  • Pickup Will Be Done Within 4-5 Days Of Request
  • If Reverse Pickup Not Available, Send The Product Through Courier Or Post Via Surface Mode
  • For Faster Courier Freight Refund, Please Provide order No. Complaint No. Courier Docket No. Courier Charges & Bank Account Details (Bank & Branch Name, Account No., IFSC Code)
  • Replacement Will Be Dispatched In 7 Days From Date Of Receipt of Product At Our Warehouse. For any Complaints/Feedback please call on the number 9660313803.

Please send the return shipment back to our warehouse at the address below.                                                                                                                                                                                                                                                                             Inhouse Handicrafts Private Limited
  G1-536, Sitapura Industrial Area,
  Jaipur - 302022, Raj., India                                                                                                                                                                                                                                                                                                                    

How will I be refunded for the return?                                                    

Our company will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your craftter account in a form of Gift Voucher or equivalent amount will be credited to your bank account through NEFT.

CANCELLATION

How do I cancel an order on craftter.com?

 

Cancellation before product has shipped:

  • If you cancel your order before your product has shipped, we will refund the entire amount.

Cancellation after product has shipped:

  • If your product has shipped but has not yet been delivered, contact craftter.com and inform them of the same.
  • If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 15-Day Replacement Guarantee for further details.

 

    Every product sold at craftter.com is covered under our 15-Day Replacement Guarantee. Notify us about damages or defects within 15 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.

    In order to replace a defective product or to return the product that you did not like, contact via email at sachin@craftter.com or call us on +91 99290 94333, within 15 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.

    If the payment mode was Cash on Delivery, we will refund the amount to the bank account of your choice. Bank details will be taken during refund process. Please ensure that the details that you enter is correct.

    How do I return a purchased item? What is the procedure to return a product to Craftter?

    • Complete the shipment return form that comes with your order.
    • Please include the original contents any additional material sent with the shipment and ensure that the packet is properly sealed.
    • In case of product being damaged in-transit, please contact at +91 99290 94333 before sending the shipment back to us.
    • Pack The Product With The Original Invoice/Bill
    • Fill Return Form & Put On Box As Address Label
    • Pickup Will Be Done Within 4-5 Days Of Request
    • If Reverse Pickup Not Available, Send The Product Through Courier Or Post Via Surface Mode
    • For Faster Courier Freight Refund, Please Provide order No. Complaint No. Courier Docket No. Courier Charges & Bank Account Details (Bank & Branch Name, Account No., IFSC Code)
    • Replacement Will Be Dispatched In 7 Days From Date Of Receipt of Product At Our Warehouse. For any Complaints/Feedback please call on the number 9660313803.

    Please send the return shipment back to our warehouse at the address below.                                                                                                                                                                                                                                                                             Inhouse Handicrafts Private Limited
      G1-536, Sitapura Industrial Area,
      Jaipur - 302022, Raj., India                                                                                                                                                                                                                                                                                                                    

    How will I be refunded for the return?                                                    

    Our company will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your craftter account in a form of Gift Voucher or equivalent amount will be credited to your bank account through NEFT.

    CANCELLATION

    How do I cancel an order on craftter.com?

     

    Cancellation before product has shipped:

    • If you cancel your order before your product has shipped, we will refund the entire amount.

    Cancellation after product has shipped:

    • If your product has shipped but has not yet been delivered, contact craftter.com and inform them of the same.
    • If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 15-Day Replacement Guarantee for further details.

     

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