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Frequently Asked Questions Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions

1. What is Craffter?
Craftter is India's largest online store for home decor products.

2. What is the benefit of buying from Craftter?
Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we all want to buy for home decoration. Our endeavor is to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.

3. Where are the offices of Craftter located?
Currently our office is located in Jaipur district of Rajasthan. Orders are sent from our warehouse located in Jaipur.

4. What products does Craftter sell?
We sell house decoration products wall art, lamps, wall clocks, hanging lights, etc.

5. How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.

6. How do I check my order status?
We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.

7. Is it safe to use my Credit and debit card Online at Craftter.com?
We accept visa, master card, credit card issued in India and we accept debit cards from all the banks issued in India. Craftsmen keep your offline transaction process safe and secure. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.

8. Are there any other hidden charges like Octroi or Entry tax?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

9. How are the products packaged?
Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.

10. Is it mandatory to register before placing an order?
You can place your order by just providing us with your email address. However, it is recommended that you register with us in order to receive timely offers and also to maintain your Wish list and account & address details.

11. How long will it take to receive my orders?
For all areas served by the prestigious courier, the delivery time will be within 4 to 5 business days after the dispatch (except on Sundays and other holidays). However, it may take a few more days to reach higher weight items.

12. Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

13. What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

14. What is your Return Policy?
Every product sold at craftter.com is covered under our 15-Day Replacement Guarantee. Notify us about damages or defects within 15 days from the date of delivery, and we will either refund your money or send a replacement product to you.

15. What options do I have while making payment?
We accept payment via debit or credit card and net banking. We accept all Visas, Master Cards and we accept debit cards from all the banks issued in India. You can also pay through Cash on Delivery (C-O-D)

1. What is Craffter?
Craftter is India's largest online store for home decor products.

2. What is the benefit of buying from Craftter?
Our company philosophy is pretty simple: We want to offer the best possible deal for our customers for the products that we all want to buy for home decoration. Our endeavor is to ensure that you get the widest possible choice of top rated brands and products at the best possible price anywhere in India combined with best possible service and timely delivery of products at your doorstep.

3. Where are the offices of Craftter located?
Currently our office is located in Jaipur district of Rajasthan. Orders are sent from our warehouse located in Jaipur.

4. What products does Craftter sell?
We sell house decoration products wall art, lamps, wall clocks, hanging lights, etc.

5. How do I know my order has been confirmed?
After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.

6. How do I check my order status?
We will ship your package within 24 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 24 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in My Account page, where Track Shipment option gives you the current status of your order being shipped.

7. Is it safe to use my Credit and debit card Online at Craftter.com?
We accept visa, master card, credit card issued in India and we accept debit cards from all the banks issued in India. Craftsmen keep your offline transaction process safe and secure. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.

8. Are there any other hidden charges like Octroi or Entry tax?
You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

9. How are the products packaged?
Each of the individual products are securely packaged in bubble wrap and put into a box. The box is sealed well ensuring a safe delivery to your doorstep.

10. Is it mandatory to register before placing an order?
You can place your order by just providing us with your email address. However, it is recommended that you register with us in order to receive timely offers and also to maintain your Wish list and account & address details.

11. How long will it take to receive my orders?
For all areas served by the prestigious courier, the delivery time will be within 4 to 5 business days after the dispatch (except on Sundays and other holidays). However, it may take a few more days to reach higher weight items.

12. Can I ship different items in my order to different shipping addresses?
We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

13. What happens if I am not available at the time of delivery?
Our delivery partners will attempt to deliver the package thrice before it is returned back to our warehouse. Please provide your mobile number in the delivery address as it will help in making a faster delivery.

14. What is your Return Policy?
Every product sold at craftter.com is covered under our 15-Day Replacement Guarantee. Notify us about damages or defects within 15 days from the date of delivery, and we will either refund your money or send a replacement product to you.

15. What options do I have while making payment?
We accept payment via debit or credit card and net banking. We accept all Visas, Master Cards and we accept debit cards from all the banks issued in India. You can also pay through Cash on Delivery (C-O-D)

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